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Privacy Policy

This policy explains how we comply with European and UK legislations to protect your identity and privacy. It explains how we collect, use and disclose certain information.

 

Company Details

Amber Eye Ltd T/A TimeTrap Escape Rooms are a UK based escape room business. We are located at 11 Friar Street, Reading, Berkshire, RG1 1DB. Company No. 10975388

Tel:         07413 470142

 Email:    team@timetrapescaperooms.com

 

Data Provided to TimeTrap Escape Rooms by yourself when booking a room:

This is collected when you enter into an agreement with TimeTrap Escape Rooms services and used solely for internal use. This data is not passed on to marketing agencies:

· Your name

· Your address

· Your email addresses

· Your telephone number/s

· Your payment method

 

Data collected automatically by TimeTrap Escape Rooms:

· Date and time of booking

· Number in group

 

Use Of Data

We collect personal information when you sign up to our email mailing list or when you opt in when booking online. We will only ask for your name, so that we may address you by this when sending out correspondence, and your email address.

Email addresses and any other details collected at sign up/opt-in are only used internally for the purpose of sending you communications related to your booking or TimeTrap news and offers. We will not pass on or sell your data to other companies/businesses.

If you would like to unsubscribe from our email list you can email us at team@timetrapescaperooms.com or you can click on the unsubscribe link at the bottom of any of our emails – we’ll remove your name from our email list as soon as possible.

Access Of Data

Your data is securely stored upon password protected servers hosted by:

Bookify – Our booking software provider
Stripe – Our secure payment provider
iZettle – If you pay on the day and use our iZettle card reader

Mailchimp – If you have signed up to our mailing list, either via our website or when booking
Only accessible by authorised TimeTrap Escape Rooms staff.

 

Information We Share

We never share your information with any other parties or service providers.

 

Retention of personal information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.