Who We’re Looking For:
If you’re specifically interested in our company and will be invested in your position, rather than counting the pay checks, you are who we’re looking for – as there is every possibility that roles will expand into full-time career paths as TimeTrap grows. If you’ve got previous experience at an escape room or in customer service, let us know. If not, that’s fine too – all we need is for you to prove you have the strengths we’re looking for.
The most important thing is that you love people, love giving people a great experience and are at ease making engaging and appropriate conversation with a range of customers. If you also have an interest in escape rooms or gaming/puzzles/brain-testing-of-any-kind, that’s great too and it may dictate exactly what your role with us will entail, but it is not essential.
Ideal new TimeTrappers will also have creative but accurate English Language skills, a great sense of timekeeping and staying on schedule and be comfortable with technological equipment. It’s also important you can use your initiative, remain calm under pressure while quickly planning resolutions to all areas of any i ssue, and have a great attention to detail.
It would also be a bonus if you can speak other languages, have DIY, artistic or creative skills, or experience in electronics or coding (but these are bonuses and not essential).
We are not cool with excluding anybody from our team, but an integral part of the job requires that you be able to climb flights of stairs, lift and move a range of objects around, crouch, stretch etc. throughout the day, so we have to ask that you be capable of this. Please contact us if you need more information about this or you think you may be capable of joining the team despite this.
What You’ll be Doing:
We currently open Wednesday to Sunday from 12pm-10pm (sometimes 10am-10pm) so shifts will be based around these times. Hours will be flexible and contracts will be decided through conversation with you about your wants and needs. We will be paying up to £8 an hour relative to experience.
You’ll be trusted with some or all of the following, depending on your strengths:
- -meeting, briefing and debriefing guests in a tongue in cheek and engaging manner
- -monitoring guests during the experience and using your initiative to assist them when needed
- -resetting the experience (if you hate tidying your room, you will not enjoy this)
- -answering doorbells, phone calls and/or emails from customers
- -contributing suggestions for upcoming experiences or how to improve current experiences
- -working on the physical build and implementation of new experiences
- -maintaining the experiences and keeping the building clean and tidy
- -recording and interpreting data
- -creating blog/social media content
When customers visit TimeTrap, we want them to have a memorable experience. Show us you can help deliver this with a memorable application – don’t be shy, we’re in the creativity business!
…then apply by sending your answers to the questions below, along
with your CV, to firstname.lastname@example.org with the subject
‘Experience Maker Application’.
Before we ask you questions about yourself, we think you deserve to know a little bit about us…
Our team of six is headed by the twenty-somethings duo and co-founders, Andrew and Katie.
We’re both alumni of the University of Reading. Andrew is a proud Welshman, lifelong supporter of Reading Football Club and lover of music and dogs. He can also bake a pretty mean lemon cake. Katie is from Kent, she plays drums, loves pub quizzes, wants to build her own house one day and can quote most of Friends. She enjoys eating Andrew’s lemon cakes.
We set up the business in 2016 and have worked hard to make it a success, now having grown to the stage that we need a bigger team to get everything done. So joining the TimeTrap team means joining an exciting and pretty unique start-up that will evolve based on your contribution.
Q1 Now you know a bit about us, tell us about yourself and what you love…
Q2 Why are you interested in joining the TimeTrap team?
Q3 If we were to talk to your closest friend, how would they describe you?
Q4 If you were stranded on a desert island, which three items would you take with you?
Q5 Have you played an escape game? If so, which one, what did you think of it and how would you have improved it? If not, describe your ideal game? (Whether you have or have not played a game will not affect your application).
Q6 How many hours a week would you like to work? Which days of the week would you like to work? We are looking for a range of days and hours so please state your honest preference.
Please remember to attach your CV including the name, email address and phone number of a reference we can contact (this can be a previous employer or academic), and send to email@example.com with the subject ‘Experience Maker Application’.